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Chatbots im Kundenservice: Ein Verfahren zur Kosten-Nutzen-Analyse

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  • Chatbots im Kundenservice
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Wirtschaftsinformatik & Management Aims and scope

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Links und Literatur

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Authors and Affiliations

  1. Deutschland

    Maximilian Schacker (Doktorand und Forschungsassistent am Institut für Wirtschaftsinformatik an der Universität St. Gallen und beschäftigt sich im Rahmen seiner Forschung mit Intrapreneurship und digitaler Transformation) & Angela Fuchs (studiert an der Universität St. Gallen im Master of Arts in Business Innovation und ist als strategische Assistenz bei Walter Knoll tätig)

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  1. Maximilian Schacker
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  2. Angela Fuchs
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Schacker, M., Fuchs, A. Chatbots im Kundenservice: Ein Verfahren zur Kosten-Nutzen-Analyse. Wirtsch Inform Manag 10, 8–17 (2018). https://doi.org/10.1007/s35764-018-0114-x

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  • DOI: https://doi.org/10.1007/s35764-018-0114-x

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