Case studies
Relationships between demographics, training, etc. in a DSS environment

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Abstract

New research findings are reported on the effect of demographics on certain attributes of managers' decision processes in relation to training received on a DSS generator. A field case study was used to determine if the decision process attributes of time and alternatives generated were influenced by the demographic factors of age, sex, education, and previous programming experience. These factors were evaluated with training. Results indicated that demographics had little effect on decision process attributes in relation to training. Any differences that did exist were eliminated by training.

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Dr. Cary T. Hughes is an assistant professor of BCIS at North Texas State University. His teaching and research interests include training and decision support systems. He has done consulting in the area of system analysis and design and given numerous seminars on computer-related subjects.

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