A model to assess the behavioral impacts of consultative knowledge based systems

doi:10.1016/S0306-4573(97)00015-0

Information Processing & Management

Volume 33, Issue 4, July 1997, Pages 539-550

https://doi.org/10.1016/S0306-4573(97)00015-0 Get rights and content

Abstract

This paper develops a research model to study the behavioral impacts of consultative knowledge based systems (KBS). An experiment was conducted with 36 experienced MBA students in marketing management to explore to what extent their decisions were affected by the following factors: user participation in updating the knowledge-base of the KBS, ambiguity of decision setting, routinization of usage, and source credibility of the expertise embedded in the KBS. Results show that ambiguity and source credibility affect user acceptance of the KBS recommendation and cause them to revise decisions. Implications of these findings for the design of consultative KBS are discussed.

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A model to assess the behavioral impacts of consultative knowledge based systems

Abstract

Information and Management

Decision Support Systems

Organizational Behavior and Human Decision Processes

Organizational Behavior and Human Decision Processes

Organizational Behavior and Human Decision Processes

Accounting, Organizations and Society

Decision Support Systems

Accounting, Organizations and Society

Information and Management

European Journal of Operational Research

Journal of Engineering and Technology Management

Information and Management

Journal of Behavioral Economics

Situation awareness and the cognitive management of complex systems

Human Factors

The moderating effects of dispositional affectivity on relationships between job characteristics and nurses' job satisfaction

Research in Nursing and Health

Discriminant validity of measures of job satisfaction, positive affectivity and negative affectivity

Journal of Occupational and Organizational Psychology

Encouraging user participation

Computing Canada

Human-computer interaction: toward the year 2000

The perils of participation: effects of choice of training on trainee motivation and learning

Personnel Psychology

Rethinking the concept of user involvement

MIS Quarterly

Restoring a sense of control during implementation: how user involvement leads to system acceptance

MIS Quarterly

Checklist procedures and the cost of automaticity

Memory and Cognition

Expertise task complexity and artificial intelligence: a conceptual framework

Journal of the American Society for Information Science

A knowledge-based system for advertising design

Marketing Science

A discrepancy model of end-user computing involvement

Management Science

The out-of-the-loop performance problem and level of control in automation

Human Factors

User participation, management support and system types

Information Resources Management Journal

Risk attitude, ambiguity intolerance and decision making: an exploratory investigation

Decision Sciences

Decision making under ambiguity: Western vs Japanese managers

Journal of Business Forecasting

The effects of advertising reputation and extremity of advertising claim on

User participation in information system development: moderation in all things

IFIP Transanctions A (Computer Science and Technology) A-24

Ambiguity, processing strategy, and advertising—evidence interactions

Journal of Consumer Research

Successful system development: the effect of situational factors on alternate user roles

IEEE Transactions on Engineering Management