Suggesting frameworks of citizen-sourcing via Government 2.0
Highlights
► This study suggests two frameworks to see citizen-sourcing initiatives. ► The first framework provides multiple dimensions of citizen-sourcing initiatives. ► The second framework is a tool to assess citizen-sourcing initiatives. ► Government 2.0 can help governments collect the wisdom of crowds.
Section snippets
Citizen-sourcing as a new wave
The recent emergence of cutting edge information and communication technologies (ICTs), often called Web 2.0, has led to a new trend in the citizen-government relationship (Dutil, Howard, Langford, & Roy, 2007). Web 2.0 includes social networking services (Facebook), social media or multimedia sharing (YouTube), wikis, blogs, micro blogs (Twitter), and mash-ups (Bertot, Jaeger and Grimes, 2010a, Millard, 2009). These new ICTs are characterized by their bi- and multi-directional digital
Innovation of idea collection
According to the literature on crowd-sourcing (Brabham, 2008a, Brito, 2008, Ghosh, 1998, Hertel et al., 2003, Howe, 2006, Howe, 2009, Lévy, 1997), the rationale of collective wisdom is that prudent crowds insist on the presence of non-experts or dabblers, who are neither professionals nor elites. Under the right circumstances, “groups are remarkably intelligent, and are often smarter than the smartest people” (Surowiecki, 2004: xiii). For a problem that requires the wisdom of many, the success
The framework of dimensions
This section seeks to create understanding about the contexts in which the aforementioned benefits are made possible. Table 1 suggests a set of three key dimensions to view a variety of citizen-sourcing projects.
The framework for assessing citizen-sourcing
This section presents a framework for assessing how citizen-sourcing projects work. The framework approaches assessment of citizen-sourcing projects from three perspectives: design, process, and outcome. Table 5 summarizes the core criteria of evaluation.
Implications and conclusion
This paper proposed two frameworks to provide an analytic and practical view on technology-enabled opportunities for citizen engagement in information creation, service production, problem solving, and policy making. The framework of multidimensional citizen-sourcing and the framework of citizen-sourcing evaluation criteria are expected to help improve the understanding of citizen-sourcing in the public sector. Seeing citizen-sourcing through both frameworks can demonstrate where government
Acknowledgment
This article is an enhanced version of the paper presented at the 16th Americas Conference on Information Systems (Lima, Peru, August 12–15, 2010).
Taewoo Nam is a Ph.D. candidate in Rockefeller College of Public Administration and Policy, the University at Albany, State University of New York. His research interests include inter-governmental collaboration, network governance, citizen participation, and digital government.
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Taewoo Nam is a Ph.D. candidate in Rockefeller College of Public Administration and Policy, the University at Albany, State University of New York. His research interests include inter-governmental collaboration, network governance, citizen participation, and digital government.