A study on the critical success factors for corporations embarking on knowledge community-based e-learning
Introduction
The learning capacity of a company’s members determines its organizational competitiveness in this age influenced by a growing knowledge-based economy [20], [30], [37], [43]. Since results generated from training and education programs, including company e-learning system establishment efforts, are often far from ideal [1], [18], [26], [27], [34], many companies have failed to achieve desired results. However, corporate competitiveness may be determined from the content of e-learning and social learning groups [32], [33], [41]. Therefore, it may become an essential corporate strategy to connect with the rapid development of knowledge communities surrounding e-learning while in the process of promoting knowledge management [16], [17], [19].
The primary goal of this study is to explore e-learning systems in the virtual communities associated with knowledge transfer. These systems are usually aimed at reducing costs and increasing efficiency (e.g., an effective use of long-distance education can reduce travel and other expenses). However, the primary objectives of training and development are to transform individual professional capabilities and to enhance overall the competitive advantage of the organization. Therefore, the focus points of this research are as follows:
- •
What differences are there between knowledge community-based e-learning systems and ordinary e-learning systems?
- •
How is a company to handle its social learning groups in order to facilitate organizational effectiveness and transform groups into active knowledge communities?
- •
What are the prominent points of procedural design and system planning necessary for establishing an organization climate of knowledge transfer?
- •
What are the benefits of knowledge community-based e-learning?
- •
What are critical success factors for knowledge community-based e-learning implementation?
This research exams an empirical study to conduct qualitative research for learning organization. In Section 1, basic concepts about e-learning and knowledge management were demonstrated, and then in Section 2 related literature reviews were presented. In Section 3, four aspects of the core principles drawn from the case company’s real progress and practical experience were analyzed, namely strategy, technology, process, and personnel so as to understand what value chain framework and major works will be met with further development of knowledge community-based e-learning. The final section illustrates some critical factors to ensure the success of corporations attempting to create a knowledge community-based e-learning system. Last of all the main conclusions are summarized.
Section snippets
Goals of e-learning
e-Learning [25, p. 28] is defined as, “[T]he use of Internet technologies to deliver a broad array of solutions that enhance knowledge and performance.” The e-learning goals are to establish a learning organization and nurture a corporate culture based on knowledge sharing [20], [23], [28], [29], [30]. Hopefully knowledge innovation can be promoted through the learning of an organization, the sharing of knowledge, and the creation of a knowledge community. This way knowledge dominance can be
Case study on knowledge community-based e-learning
This section introduces an empirical study embarking on knowledge community-based e-learning. An analysis is drawn from the case company’s real progress as well as a variety of related practices to outline the four different managerial aspects, namely: strategy, technology, process, and personnel.
Implementation discussion
Improving organizational effectiveness can result in performance improvement and an increase in organization value. The AM Company implements a knowledge community-based e-learning system to improve information accumulation, interactive sharing, skills learning, and process management with the expectation that it will improve learning and overall performance within the company. This case study looks at an organization that manages and uses a knowledge community to determine if an e-learning
Conclusion
The goals of e-learning are to establish an organization climate for the knowledge community. Previous research focused on the production, transmission, and gathering of knowledge as it related to learning programs has shown, however, that many current e-learning systems overemphasize personal achievements. On one hand, this structural bias inherently values such achievements over those that benefit the company as a whole. On the other hand the value of e-learning within a knowledge community
References (43)
Design of a virtual community based interactive learning environment
Information Sciences
(2002)- et al.
Knowledge strategy planning: methodology and case
Expert System with Applications
(2003) - et al.
Knowledge strategy in virtual communities: an e-business perspective
Expert System with Applications
(2004) Knowledge management: a model for organizational learning
International Journal of Accounting Information Systems
(2002)A cognitive model of innovation
Research Policy
(1998)- et al.
Bridging communities of practice with information technology in pursuit of global knowledge sharing
Strategic Information System
(2003) - et al.
A multi-resolution collaborative architecture for web-centric global manufacturing
Information Sciences
(2000) - et al.
High-impact learning: building and diffusing, learning capability
Organizational Dynamics
(1993) Electronic commerce and multi-enterprise supply/value/business chains
Information Sciences
(2000)- et al.
Why KM projects fail: a multi-case analysis
Journal of Knowledge Management
(2005)
Innovation Strategy for the Knowledge Economy: the Ken Awakening
Balancing act: how to capture knowledge without killing it
Harvard Business Review
Working Knowledge: How Organizations Manage What They Know
Common Knowledge: How Companies Thrive by Sharing What They Know
Creating competitive advantage by effectively managing knowledge: a framework for knowledge management
Journal of Knowledge Management Practice
Reengineering the Corporation: a Manifesto for Business Revolution
Strategy Formulation: Analytic Concepts
Cited by (73)
Evaluation of co-creation perspective in networked collaboration platforms
2016, Journal of Business ResearchCitation Excerpt :Online communities have several drawbacks (e.g. lack of direct contact) but partake the advantage of more efficient operational capabilities than those of traditional communities due to enhanced abilities of information exchange, storage, and processing. In addition, the use of social media tools allows development of new knowledge aggregation methods such as prediction markets (Bothos, Apostolou, & Mentzas, 2009) or data visualization (Chen & Hsiang, 2007). Innovative strategies (i.e., gamification, competition, collaborative work) promote engagement and subsequently bring change in behavior (Piccolo, Alani, De Liddo, & Baranauskas, 2014).
Role of Business Intelligence and Knowledge Management in Solving Business Problems
2022, Tehnicki GlasnikCritical Factors for a Successful Knowledge Management Implementation: A Systematic Literature Review
2022, Electronic Journal of Knowledge ManagementEvaluating the internal and external usability of mobile technologies in facilitating knowledge transfer
2021, 27th Annual Americas Conference on Information Systems, AMCIS 2021Factors influencing online learning of university students under the covid-19 pandemic
2021, International Journal of Educational Research and InnovationAn exploration of eLearning adoption in the educational ecosystem
2021, Education and Information Technologies