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Published online by Cambridge University Press: 09 March 2009
Some changes have uncomfortable characteristics. Change is inevitable, large, penetrating, unpredictable. There is thus the need to create ‘learning’ organisations capable of coping with change. The following topics are considered:
1. Changes in organisational shape – transition from hierarchical triangular shaped to ‘heterarchical’ diamond shaped organisations – the breakdown hierarchy.
2. Changes in the role of people in manufacturing and services including the public service.
3. ‘Managers’ and new technology – management role enhanced co-ordinating and creating motivation.
4. Three models for change.
5. The productivity of automation is essential. ‘Working’ years are shortening, ‘dependent’ years are lengthening.
6. People as assets.
7. Technology, Human Aspects, Process of change = TRAP.
