Abstract
For many years quality managers have been striving to merge the requirements of management systems into ‘business as usual’. Traditional paper-based formats have made this very difficult to achieve. However, the advance of technology and the transfer of information to the electronic medium have provided new opportunities. In the new medium the EFQM Business Excellence Model may be used as a navigational tool to finally solve this problem.
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References
R.H. Macmillan. E.Quality@BT..., Quality Yearbook 1997/1998, (Prentice Hall, Englewood Cliffs, NJ) pp 4.12–4.14.
R.H. Macmillan. Aardvark to Zulu, Proceedings of the Fifth Conference on Software Quality Management, British Computer Society, 1997, pp. 285–290.
Self-Assessment Guidelines for Companies, European Foundation for Quality Management, Brussels Representative Office, Avenue des Pléiades 15, 1200 Brussels, Belgium, 1997.
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Macmillan, R.H. Management Systems: the End of the Beginning?. Software Quality Journal 7, 79–83 (1998). https://doi.org/10.1023/A:1008871007043
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DOI: https://doi.org/10.1023/A:1008871007043