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An Agent Model for the Resolution of Feature Conflicts in Telephony

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Abstract

Most telecommunication service providers resolve the feature interaction problem by providing specific instructions in their management software to handle scenarios where feature interaction may occur. This approach suffers from the complexity of the resulting code and the difficulty of adding new features to the system. Moreover, the system predefines the result of the resolution of the conflicting features and the end user has no means of choosing a different behavior, depending on the preferences of the user. In this paper we propose an agent-based architecture to detect and resolve feature interactions. Our system benefits from the flexibility and the semantic richness of policies and fuzzy logic to allow the end user to alter the behavior of the system, thus obtaining a more personalized service.

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Authors and Affiliations

  1. Multimedia and Mobile Agent Research Laboratory, Dept. of Electrical and Computer Engineering, University of Ottawa, Ottawa, Ontario, Canada, K1N 6N5

    Magdi Amer & Ahmed Karmouch

  2. 2881 Richmond Road, Apartment 813, Ottawa, Ontario, Canada, K2B 8J5

    Magdi Amer

  3. Mitel Corporation, 350 Legget Drive, Kanata, Ontario, Canada, K2K 2W7

    Tom Gray & Serge Mankovskii

Authors
  1. Magdi Amer
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  2. Ahmed Karmouch
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  3. Tom Gray
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  4. Serge Mankovskii
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Amer, M., Karmouch, A., Gray, T. et al. An Agent Model for the Resolution of Feature Conflicts in Telephony. Journal of Network and Systems Management 8, 419–437 (2000). https://doi.org/10.1023/A:1009438422110

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  • DOI: https://doi.org/10.1023/A:1009438422110

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