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Examining the Effect of the Transformational Leader on Software Quality

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Abstract

Developing and maintaining quality software is paramount in the information-intensive society. A myriad of concepts, tools and techniques exist that can be employed to improve the quality of software and at the same time increase developmental efficiencies. Approaches used by many software development units include: Capability Maturity Model (CMM), Total Quality Management (TQM), and ISO 9000-3. Implementation of these approaches without appropriate management oversight does not guarantee success. This study examines the role of the manager vis-à-vis “leadership style” with software quality. Data collected using a questionnaire administered to members of the American Society for Quality (ASQ) - Software Division, suggest that the Transformational leadership style of the manager has a significant positive relationship with the quality of the software developed.

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Authors and Affiliations

  1. School of Business and Administration, St. Mary's University, One Camino Santa Maria, San Antonio, Texas, 78228

    Monica J. Parzinger

  2. College of Business Administration, Creighton University, Omaha, Nebraska, 68178

    Ravi Nath

  3. School of Business Administration, The University of Tennessee at Martin, S.B.A. 131, Martin, Tennessee, 38238

    Mary A. Lemons

Authors
  1. Monica J. Parzinger
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  2. Ravi Nath
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  3. Mary A. Lemons
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Parzinger, M.J., Nath, R. & Lemons, M.A. Examining the Effect of the Transformational Leader on Software Quality. Software Quality Journal 9, 253–267 (2001). https://doi.org/10.1023/A:1013763119819

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