Abstract
The deregulation of the global telecommunicationindustry has seen a change in the business andoperational environment in which services are deployedand managed. The requirements have intensified toprovide a management framework for telecommunicationnetworks and services across multiple technology domainsand using multiple management technologies. This paperdescribes an integrated TMN service management architecture that provides an environment fordifferent service management functions and differentmanagement domains to be integrated. To furthersubstantiate this architecture, a system was built todemonstrate the integration concepts. The research anddevelopment work reported in this paper focuses on thefollowing two aspects of integration: first theintegration between TMN network and service managementfunctions; and next the integration between differentservice management functions. A proof of concept systemwas developed to demonstrate such integration. Itconsists of the following components: Generic service ordering and provisioning; connectionmanagement based on a generic network model concept; andservice management based upon service level agreementmanagement and customer service management concepts. This paper reports this work and theexperiences gained from this research.
Article PDF
Similar content being viewed by others
REFERENCES
E. Adams and K. Willetts, When service management is your business, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 349-353, 1996.
L. Bjerring, D. Lewis, and I. Thoransen, Inter-domain service management of broadband virtual private networks, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 355-373, 1996.
J. Gaspoz, J. Hubaux and S. Znaty, A general architecture for VPN configuration management, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 375-395, 1996.
N. Anerousis and A. Lazar, An architecture for managing virtual circuit and virtual path services on ATM networks, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 425-455, 1996.
P. Moghe and I. Rubin, Managing connection-level QoS through an ATM overlay service manager, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 397-424, 1996.
G. Chen, Generic Object Model, CiTR Technical paper, 1998.
Network Management Forum (NMF) SMART Ordering Team, SP-to-SP Service Ordering White Paper, Version 4, January 1997.
Network Management Forum (NMF) SMART Ordering Team, SP-to-SP Service Ordering Interface Requirements, Issue 1.02, March 1997.
Network Management Forum (NMF) SMART Ordering Team, SP-to-SP Service Ordering Interface Specification, Issue 0.1, January 1997.
G. Chen and Q. Kong, The business process and object modeling for service ordering. In A. Seneviratne, V. Varadarajan and P. Ray (eds.), Proceedings of the Eighth IFIP/ IEEE International Workshop on Distributed Systems and Operations and Management, 1997.
I. Rose, CORBA-at-Large, CiTR Technical paper, 1997.
Q. Kong and G. Chen, Integrating CORBA and TMN environments, Proceedings of the IEEE/ IFIP Network Operations and Management Symposium, Kyoto, Japan, April 1996.
Q. Kong and G. Chen, Transactional workflow in telecommunication service management, Proceedings of the IEEE/ IFIP Network Operations and Management Symposium, Kyoto, Japan, April 1996.
ITU-T Recommendation s M.3010, Principles for a telecommunication management network.
ITU-T Recommendation s M.3100, Generic Network Information Model.
Object Management Group, The Object Request Broker: Architecture and Specification, Revision 2.0, July 1995.
Object Management Group, CORBA Services: Common Object Services Specification, Revised edition, OMG document number 95-3-31, 1995.
B. K. Adams and K. J. Willetts, The Lean Communications Provider-Surviving the Shakeout Through Service Management Excellence, McGraw-Hill, 1996.
G. Chen and Q. Kong, Integrated TMN Service Provisioning and Management Environment, in Integrated management in a Virtual World. In A. Lazar, P. Saracco and R. Stadler (eds.), Proceedings of the Fifth IFIP/ IEEE International Symposium on Integrated Network Management, 1997.
E. D. Zeisler, D. Bolton, A. Tang, D. Choi, T. Choi, and H-F Weng, A customer-to-carrier gateway for trouble, administration, Journal of Network and Systems Management, Vol. 4, No. 4, pp. 457-475, 1996.
Rights and permissions
About this article
Cite this article
Chen, G., Kong, Q., Etheridge, J. et al. Integrated TMN Service Management. Journal of Network and Systems Management 7, 469–493 (1999). https://doi.org/10.1023/A:1018744000758
Issue Date:
DOI: https://doi.org/10.1023/A:1018744000758