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Context-Aware, Proactive Delivery of Task-Specific Information: The KnowMore Project

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Abstract

From an IT point of view, a key objective of successful knowledge management is to provide relevant and necessary information at the right time to support humans in accomplishing their tasks. This paper presents a prototypical system which meets this objective in an enterprise environment. Based on context information associated with the enterprise's business processes, an integration of workflow engine and information assistant enables active presentation of relevant information to the user. We describe the functionality of the system and elaborate (i) on necessary extensions to the business process models, (ii) the ontologies used for information modeling, and (iii) the integration of workflow engine and active information assistant. The prototype system has been developed in the KnowMore project of the DFKI Knowledge Management Group.

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Authors and Affiliations

  1. German Research Center for Artificial Intelligence (DFKI) GmbH, P.O. Box 2080, D-67608, Kaiserslautern, Germany

    Andreas Abecker

  2. German Research Center for Artificial Intelligence (DFKI) GmbH, P.O. Box 2080, D-67608, Kaiserslautern, Germany

    Ansgar Bernardi

  3. German Research Center for Artificial Intelligence (DFKI) GmbH, P.O. Box 2080, D-67608, Kaiserslautern, Germany

    Knut Hinkelmann

  4. German Research Center for Artificial Intelligence (DFKI) GmbH, P.O. Box 2080, D-67608, Kaiserslautern, Germany

    Otto Ku¨hn

  5. German Research Center for Artificial Intelligence (DFKI) GmbH, P.O. Box 2080, D-67608, Kaiserslautern, Germany

    Michael Sintek

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  1. Andreas Abecker
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  2. Ansgar Bernardi
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  3. Knut Hinkelmann
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  4. Otto Ku¨hn
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  5. Michael Sintek
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Abecker, A., Bernardi, A., Hinkelmann, K. et al. Context-Aware, Proactive Delivery of Task-Specific Information: The KnowMore Project. Information Systems Frontiers 2, 253–276 (2000). https://doi.org/10.1023/A:1026564510897

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