Abstract
The structure of the decision faced by a firm to outsource or to retain information services is developed in this paper. Theory regarding the decision structure is discussed and the results of in-depth interviews with a variety of chief information officers presented. Specifically, the forces that drive the outsourcing decision are identified, the incentives and disincentives of outsourcing relationships being addressed in detail. A framework for contemplating the outsourcing option is presented, followed by recommendations on managing relationships with outsourcing vendors.
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Clark, T., Zmud, R. & McCray, G. The outsourcing of information services: transforming the nature of business in the information industry. J Inf Technol 10, 221–237 (1995). https://doi.org/10.1057/jit.1995.26
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DOI: https://doi.org/10.1057/jit.1995.26