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The characteristics of users and non‐users of a kiosk information system

David Nicholas (Centre for Information Behaviour and the Evaluation of Research (ciber), Department of Information Science, City University, London, UK.)
Paul Huntington (Centre for Information Behaviour and the Evaluation of Research (ciber), Department of Information Science, City University, London, UK.)
Peter Williams (Centre for Information Behaviour and the Evaluation of Research (ciber), Department of Information Science, City University, London, UK.)

Aslib Proceedings

ISSN: 0001-253X

Article publication date: 1 February 2004

1151

Abstract

Touch‐screen kiosks are located in a variety of locations to provide the public with ready access to health information. This paper examines, via a questionnaire, the characteristics of adult users of a surgery‐based kiosk. The Esk Medical Centre is in Musselburgh, near Edinburgh. Just under 200 questionnaires were returned and analysed. The research establishes characteristics of users and non‐users, how the kiosk fits in with other consumer information sources, what health outcomes result from using the kiosk, and reasons for non‐use. The main finding is that the respondents’ attitude and previous experience with information technology has an impact on whether the touch‐screen kiosk is used.

Keywords

Citation

Nicholas, D., Huntington, P. and Williams, P. (2004), "The characteristics of users and non‐users of a kiosk information system", Aslib Proceedings, Vol. 56 No. 1, pp. 48-61. https://doi.org/10.1108/00012530410516868

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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