Expert systems in business: applications and future directions for the operations researcher

Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread nowadays. Expert systems are being developed and deployed worldwide in myriad applications, mainly because of their symbolic reasoning and its explanation capabilities. Provides an overview for the operations researcher of the expert systems methodology, as well as their historical and current use in business. Aims to present and focus on the wide range of business areas of ES applications, avoiding an in‐depth analysis of all the applications ‐‐ with varying success ‐‐ recorded in the literature. Reveals that, although still regarded as a novel methodology, ES are shown to have matured to the point of offering real practical benefits in many of their applications.