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Achieving information integration in supply chain management through B2B e‐hubs: concepts and analyses

Amy Z. Zeng (Department of Management, Worcester Polytechnic Institute, Worcester, Massachusetts, USA)
Bhavik K. Pathak (Department of Operations & Information Management, School of Business, University of Connecticut, Connecticut, USA)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 December 2003

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Abstract

While supply chain integration is measured at three levels: information, resources and organization, the emphasis of the paper is placed on how information integration can be achieved through B2B e‐hubs. After reviewing the concept of supply chain integration and the evolution of e‐hubs, we examine two groups of e‐hubs classified by supply chain processes, namely procurement and transportation, along with two case studies of each. A value‐gap analysis is performed from the perspectives of facilitating supply chain activities and connecting chain partners, revealing that gaps and limitations do exist in existing e‐hubs. Finally, we present a framework for integrating existing e‐hubs into other advanced information technologies, such as ERP and CRM, to bridge the gaps and to expand their functionality to provide better solutions to supply chain integration.

Keywords

Citation

Zeng, A.Z. and Pathak, B.K. (2003), "Achieving information integration in supply chain management through B2B e‐hubs: concepts and analyses", Industrial Management & Data Systems, Vol. 103 No. 9, pp. 657-665. https://doi.org/10.1108/02635570310506070

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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