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Knowledge management enablers: a case study

Ying‐Jung Yeh (Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan, Republic of China)
Sun‐Quae Lai (Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan, Republic of China)
Chin‐Tsang Ho (Department of Accounting and Information Technology, National Chung Cheng University, Min‐Hsuing Chia‐Yi, Taiwan, Republic of China)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 July 2006

10243

Abstract

Purpose

To analyze the crucial role that enablers play in carrying out knowledge management within the enterprise.

Design/methodology/approach

This research uses the method of a case study and has directed the survey on Advanced Semiconductor Engineering, Inc. (ASE) and VIA Technologies, Inc. (VIA). It is anticipated through the case study of these two companies that it will be possible to verify the finding of enablers concluded by other papers, thus showing the inter‐relationship between theory and business.

Findings

It is found that among the enablers: on the part of strategy and leadership; obtaining top managements' support is most important; among organization culture enablers is the forming of an atmosphere and culture of sharing is most important but needs to be supplemented by informational technology; among people enablers, other than training courses and channels that provide learning, employee incentive program is one of the executing key factor; and among informational technology enablers, other than the digitization of documents, the function of speedy search of information for its re‐use is becoming more and more important.

Practical implications

The result of this study not just validates theory with reality; it also provides a reference for the academia as well as the business field.

Originality/value

This paper has discovered that establishing a dedicated unit for implementing knowledge management is also one of the key enablers. Its role does not just stop at managing knowledge, but instead it plays the role of furthering knowledge management by taking on the duty of assisting and coordinating different departments in their communication.

Keywords

Citation

Yeh, Y., Lai, S. and Ho, C. (2006), "Knowledge management enablers: a case study", Industrial Management & Data Systems, Vol. 106 No. 6, pp. 793-810. https://doi.org/10.1108/02635570610671489

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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