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The impact of organizational intervention on system usage extent

Kuo‐Chung Chang (Department of Information Management, Yuan Ze University, Chung‐Li, Taiwan)
Ting Lie (Department of Information Management, Yuan Ze University, Chung‐Li, Taiwan)
Ming‐Liang Fan (Department of Information Management, Yuan Ze University, Chung‐Li, Taiwan)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 27 April 2010

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Abstract

Purpose

The purpose of this paper is to advance our understanding of the concept of system usage and identify determinants at the organizational level that are attributable to the extent of system usage in the post‐adoptive and compulsory milieu.

Design/methodology/approach

The paper intends to examine the organizational intervention on system usage extent. Unlike previous studies, this research adopts a feature‐centered approach to examine the construct of system usage extent, and proposes that organizational supports such as management support and technical support impact the individual system usage extent.

Findings

Results show that technical support from the organization, specifically technical assistance and technical consulting channels, have a positive impact on system usage extent; however, management support does not show a significant effect. A post hoc analysis is conducted in an attempt to explicate the relationships between organization interventions and the feature usage of particular systems.

Originality/value

The paper has the following implications. First, this study discusses system usage extent from a feature‐centered perspective and develops a method to assess the degree of system usage. Second, the scheme for evaluating system usage extent developed in our study can be used to measure the actual system usage. Lastly, an ad hoc correlation analysis was performed to provide a detailed understanding of the relationship between organizational initiatives.

Keywords

Citation

Chang, K., Lie, T. and Fan, M. (2010), "The impact of organizational intervention on system usage extent", Industrial Management & Data Systems, Vol. 110 No. 4, pp. 532-549. https://doi.org/10.1108/02635571011039016

Publisher

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Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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