Discovering discovery tools: Evaluating vendors and implementing Web 2.0 environments

Many libraries are now designing and implementing their own tools to meet users' needs for search and data discovery. The aim of this study is to share the experiences of the HAM‐TMC Library, one of the largest US medical libraries, in creating and implementing such a tool.

A narrative of the process demonstrates the genesis of the project and highlights the importance of collaboration with entities outside the usual library sphere.

Results show that libraries have choices to make in designing their own futures and in offering innovative services to their users. Taking a proactive approach can yield exciting results.

Many libraries accept federated search and other technologies directly from their library management system vendors as the simplest way to proceed with implementing new technologies. The HAM‐TMC Library recognized that its particular information environment required learning the “problem space” thoroughly before investigating available options. As a result, the new tool the Library is providing is much more likely to meet specific user information needs.