Defining information systems success in Canada

The aim of this research is to focus on information system success (IS success) in a multi‐cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture.

This paper presents the partial findings of a doctoral thesis. The research case is a multibillion‐dollar multinational organization that decided to standardize an ERP system in its worldwide subsidiaries. Groups of managers in Canada were interviewed.

The results develop new categories of IS success.

The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including Canada.

This paper can be a starting point of a research program in the field of information systems.