IT applications in Kuwaiti financial companies: an analysis

The objective of this study was to investigate the placement, role, functioning, and human resource aspects of IT departments in Kuwaiti corporate companies in the banking and finance sector.

The results of this study are based on an interview‐based survey of IT managers in 17 banking, finance and investment companies in Kuwait. Data were collected through open‐ended interviews, focused upon the profile and organizational characteristics of IT operations, including placement, reporting relationship, role of managers, human resources, and internal organization. Information was collected about employment of servers, operating environments and applications of IT systems and networks these companies were using.

It has been found that most companies had elaborate IT functions where IT managers played a significant role. Large companies had built in‐house systems with little outsourcing while the majority of the other companies used turnkey systems and a great deal of outsourcing. Diversity was noted in system and network applications, related to the size and organizational needs of these companies. It was found that websites of most companies were static and these companies had to take firm initiatives if they had to adopt e‐commerce or electronic transactions.

This study has provided crucial understanding about the management of IT functions and applications in Kuwaiti companies.