Business continuity planning and service level agreements
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Abstract
Business continuity planning is like any other service that is provided and, as such, justifies a service level agreement. Promotes the idea of a master service agreement as an umbrella document for the establishment and maintenance of service level agreements.
Keywords
Citation
Smith, R. (1995), "Business continuity planning and service level agreements", Information Management & Computer Security, Vol. 3 No. 3, pp. 17-19. https://doi.org/10.1108/09685229510092048
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited