Distributed inter‐organizational systems and innovation processes
Abstract
Purpose
This research provides a contextual analysis of the introduction of a distributed inter‐organizational system (DIOS) in three organizations.
Design/methodology/approach
An exploratory case study was conducted to assess the user reactions and the consequences of implementing a videoconferencing system in the organizations.
Findings
Respondents reported radically different experiences with the DIOS videoconferencing. Activity theory is used as a framework for analyzing the organizational context at the three sites and exploring the consequences of using the system. It describes a range of human activities and innovation underlying the inter‐organizational work process and suggests that deficiencies in actors' activity of the process limit the value of DIOS process.
Research limitations/implications
A context‐sensitive research approach to explain the DIOS design and use shows how human activities are included into DIOS. Meso level focus of activity analysis suggests an implication for IOS literature which supplements the findings from activity theory. The paper concludes by examining extant theorizing about innovation and suggests points of departure suggested by the conceptual frame.
Practical implications
The research provides a valuable reference for DIOS designers in particular public organizations' process innovation. It further gives a lesson that DIOS design engages not only technical innovations, but also accompanies significant organizational changes.
Originality/value
This research contributes to DIOS planning research by clarifying the relations of the DIOS planning process and its consequences. It further clarifies the environmental and organizational factors in terms of political economy perspective identified by previous IOS research.
Keywords
Citation
Hee Shin, D. (2006), "Distributed inter‐organizational systems and innovation processes", Internet Research, Vol. 16 No. 5, pp. 553-572. https://doi.org/10.1108/10662240610711012
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited