Wikis as knowledge management systems: issues and challenges

The purpose of this paper is to identify and examine the major issues and challenges that impact the implementation of wikis as KMS. Wikis have been referred to as next generation KMS, providing an alternative to traditional knowledge management systems by addressing many of their limitations. However, research shows that there are cases where wikis have failed to achieve this potential. Further research on the range of issues and challenges surrounding the implementation of wikis in the corporate environment is required in order to enable organizations manage them more effectively and reap maximum benefits.

This paper begins by providing a review of previously published empirical studies on wiki deployment in organizations. The disparate discussions are then synthesised by identifying the major issues and challenges in wiki implementation.

Six major issues and challenges are identified including lack of a clear purpose for the wiki, wiki usability, integrating wikis into established work practices, social issues, role of management and organizational culture that supports knowledge sharing and collaboration.

It is posited that in order for organizations to successfully implement wikis, it is necessary to first understand the issues and challenges surrounding wiki implementation. This paper contributes to practice by identifying the key issues and challenges in the implementation of wikis and suggesting strategies for using wikis to manage knowledge effectively. Building on this review, we critically analyse the findings and propose a model for the implementation of wikis which addresses these issues and identifies research areas that further need to be investigated.