Knowledge management – not rocket science

To provide a broad understanding of knowledge management and how to successfully implement knowledge management.

Using a wide range of technical, business and knowledge management‐specific sources to explain the value and importance of knowledge management and the relative simplicity of the concept, the paper is divided into sections providing a definition of KM, how KM relates to technology, an overview of double‐loop learning, six steps to successful KM (plus one), and successful KM examples.

Provides a thorough overview of KM and its building‐blocks, as well as providing examples that incorporate various degrees of technology.

This paper provides a unique view of knowledge management success by maintaining a totally agnostic approach and focusing on principles that will provide success regardless of technology or budget.