Promoting people‐focused knowledge management: the case of IDOM

The aim of this paper is to provide a practical experience in a leading Spanish engineering company in order to promote people‐focused knowledge management and socialization and collective learning processes within the firm.

From an epistemological perspective, the survey assumes a phenomenological approach, aimed at achieving a holistic understanding and interpretation of organizational processes. The evidence‐collection sources have been documents and open‐ended interviews.

The case shows the paramount relevance of articulating a knowledge‐sharing culture throughout management systems and organizational policies and routines, in order to guarantee the alignment of individual and organizational mental models.

The value of this paper lies in providing knowledge management practitioners with a useful insight about how to achieve effective socialization and collective learning processes within their companies.