Crafting a successful outsourcing vendor/client relationship

This paper seeks to describe what makes an outsourcer/client relationship successful and what outsourcers can do to ensure the longetivity of their client relationship.

The authors discuss several important aspects of a successful relationship.

The outsourcing services market has exploded in recent years as more and more companies recognize the benefits of outsourcing to qualified firms. Competition among the many outsourcing firms that presently exist is fierce, and will get even more competitive in the coming years. Outsourcing is an emotional decision, especially for the first time outsourcer, and the success of an outsourcing arrangement depends greatly on the success of the client/vendor relationship.

Shows that it is how the client feels – whether or not an outsourcer is taking care of them – that will decide whether the outsourcing relationship continues or whether the engagement is handed over to an outsourcer's competitor.