Expert view
Peter Kueng
(Credit Suisse, Switzerland)
1751
Abstract
Purpose
The paper aims to improve business processes.
Design/methodology/approach
Describes various steps needed to improve business processes and the goals required at each step.
Findings
The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?
Originality/value
Explains the power of goal‐based processes.
Keywords
Citation
Kueng, P. (2005), "Expert view", Business Process Management Journal, Vol. 11 No. 6, pp. 624-627. https://doi.org/10.1108/14637150510630819
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited