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Delineating the ERP institutionalization process: go‐live to effectiveness

Bharat Maheshwari (Odette School of Business, University of Windsor, Windsor, Canada)
Vinod Kumar (Sprott School of Business, Carleton University, Ottawa, Canada)
Uma Kumar (Sprott School of Business, Carleton University, Ottawa, Canada)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 27 July 2010

1911

Abstract

Purpose

The institutionalization of an organizational innovation, such as an enterprise resource planning (ERP) system, takes place as a continuous adaptation process that includes the development of a support organization, infrastructure, regulations, and norms, as well as the acquired knowledge of the organizational members. This paper aims to provide a structured road map for understanding this complex process and to explain some of the critical issues in institutionalizing ERP in the organization.

Design/methodology/approach

Multiple case studies were employed as the research approach. A multiphase design was used to introduce structure to the methodology.

Findings

The paper, using a reasonably representative sample, provides valuable insights into the ERP institutionalization process within organizations. It identifies and documents a number of key challenges that organizations face in the three phases of the institutionalization process.

Practical implications

A number of findings from the paper may help managers in successfully institutionalizing ERP systems. The paper identifies 15 key activities and several challenges in executing those activities along with coping strategies that firms employed to face these challenges.

Originality/value

ERP systems mark a major shift in the organizational approach to information systems. The paper uses empirical data from case studies to explore and delineate the ERP institutionalization process in the adopting organizations.

Keywords

Citation

Maheshwari, B., Kumar, V. and Kumar, U. (2010), "Delineating the ERP institutionalization process: go‐live to effectiveness", Business Process Management Journal, Vol. 16 No. 4, pp. 744-771. https://doi.org/10.1108/14637151011065982

Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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