Research on the influencing factors of the citizen adoption process of China's national integrated online government service platform
Aslib Journal of Information Management
ISSN: 2050-3806
Article publication date: 6 December 2022
Issue publication date: 29 November 2023
Abstract
Purpose
The Chinese government hopes to achieve the goal of benefiting citizens by building a National Integrated Online Government Service Platform (NIOGSP). However, citizens' low adoption of the platform makes it difficult for the government to achieve its goal. Research on the influencing factors of citizen adoption of NIOGSP can help the government fully understand the concerns and needs of its citizens and take targeted measures to increase citizen adoption.
Design/methodology/approach
First, this research builds a model of the citizen adoption process, including attention, retention and motivation, based on an observational learning model. Next, research variables are determined based on social cognitive theory, literature review and real-world needs. Finally, based on the questionnaire survey and structural equation model, the influencing factors of each stage of the citizen adoption process model are studied and the relationship between the three stages of the model is verified.
Findings
Results show that perceived usefulness (PU) and self-efficacy (SE) positively affect attention. SE positively affects retention, while perceived privacy (PP) negatively affects retention. PU, social influence, PP and anxiety positively affect motivation.
Originality/value
The conclusion of this study can provide reference for governments in various countries to establish and improve online one-stop government. In addition, this study verifies the citizen adoption process model and finds that there is no obvious causal relationship between attention and retention, but both have positive effects on motivation.
Keywords
Acknowledgements
The authors are grateful for the valuable suggestions of the reviewers, editors, and associate editors.
Funding: The study is funded by the National Natural Science Foundation of China (award number: 22ZDA078).
Citation
Liu, J., Li, W., Zou, Q., Liu, S., Wang, M. and Zheng, J. (2023), "Research on the influencing factors of the citizen adoption process of China's national integrated online government service platform", Aslib Journal of Information Management, Vol. 75 No. 6, pp. 1152-1177. https://doi.org/10.1108/AJIM-04-2022-0201
Publisher
:Emerald Publishing Limited
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