Mediation approach of knowledge management process towards supply chain performance under green technology: an empirical analysis
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 13 June 2023
Issue publication date: 4 August 2023
Abstract
Purpose
Employee knowledge is an essential contributor to managing supply chain ambiguities and supply improvement. The current research examined green technology (GT) implementation and knowledge management (KM) processes toward knowledge worker supply performance (KWSP). The present study postulates that GT implementation's positive impacts on the KM process and KM process lead to improved KWSP based on employee knowledge contribution.
Design/methodology/approach
To accomplish the research objective, the data were taken from those production houses that are utilizing GT. A total of 400 questionnaires were distributed in Zhengzhou city, and feedback was received (343). The feedback data were studied through partial least squares-structural equation modelling (PLS-SEM) and fuzzy set qualitative comparative analysis (fsQCA). fsQCA is used to analyze improving the multiple configurational paths of KWSP.
Findings
The study revealed that GT implementation is positively associated with the KM process, and KM processes substantially influence the improvement of KWSP. The consequence of fsQCA demonstrated that various combinations improve supply chain performance. The study combines certain dimensions of GT implementation with the KM process, revealing that supply chain performance improved based on knowledge sharing in manufacturing firms.
Research limitations/implications
This study guides decision-makers and academics on using the knowledge process associated with GT to improve supply chain performance. Moreover, future researchers should use information technology in supply houses and compare the result with the literature to generalize the results better.
Originality/value
The asymmetric technique assists in differentiating the connections that are not directly investigated by the traditional symmetric method. The study covers and identifies various approaches that can be used in manufacturing firms to improve the supply chain process and employee satisfaction. The study combines the two techniques to understand supply performance based on knowledge sharing in manufacturing firms.
Keywords
Acknowledgements
Funding: This work was supported by National Social Science Fund of China (Grant no. 19BTQ035).
Citation
Alam, S., Zhang, J., Shehzad, M.U., Khan, N. and Ali, A. (2023), "Mediation approach of knowledge management process towards supply chain performance under green technology: an empirical analysis", Business Process Management Journal, Vol. 29 No. 5, pp. 1466-1490. https://doi.org/10.1108/BPMJ-01-2023-0045
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited