Towards successful strategies to overcome BPR implementation issues: case of Sri Lanka
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 4 April 2020
Issue publication date: 16 November 2020
Abstract
Purpose
Currently, most of the organisations that undertake business process reengineering (BPR) projects with the intention of enhancing their business performance are encountering several issues throughout their endeavours. As these BPR implementation issues are perceived as one of the key contributory factors leading to BPR project failures, it is crucial to adopt timely strategies to overcome these issues. Hence, this study is focused on identifying the strategies to be adopted to overcome BPR implementation issues.
Design/methodology/approach
Four case studies were conducted in organisations that have successfully implemented BPR projects within last five years. In total, 14 semi-structured interviews were conducted among the different stakeholders who got involved in the selected BPR projects for identifying the issues faced and the strategies that they have adopted during their project implementation.
Findings
Study derived twenty-seven issues faced by the Sri Lankan organisations during different phases of BPR projects, and forty-five unique strategies to deal with these derived BPR implementation issues.
Originality/value
This study contributes to the field by exploring the issues in implementing BPR projects that should be given enough consideration to ensure the success of BPR projects in the Sri Lankan context along with the strategies to overcome the issues encountered throughout them. It is expected that the findings of this study would be useful in ensuring the success of future BPR projects.
Keywords
Citation
Fasna, M.F.F. and Gunatilake, S. (2020), "Towards successful strategies to overcome BPR implementation issues: case of Sri Lanka", Business Process Management Journal, Vol. 26 No. 6, pp. 1241-1259. https://doi.org/10.1108/BPMJ-03-2019-0087
Publisher
:Emerald Publishing Limited
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