Does environmental uncertainty drive the use of management control systems and innovation?
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 27 February 2023
Issue publication date: 9 May 2023
Abstract
Purpose
This paper analyzes the effects of environmental uncertainty on the use of Management Control Systems (MCS) and product and process innovation.
Design/methodology/approach
The hypotheses were tested with data from a survey carried out with 140 managers of innovative Brazilian firms using structural equation modeling.
Findings
The analyzes show significant negative effects of environmental uncertainty on MCS use and non-significant ones on product and process innovation, which suggests that when environmental uncertainty increases, the MCS use decreases. In contrast, significant positive effects of MCS use on product and process innovation were found, despite environmental uncertainty permeating innovation. However, no mediating effect of the MCS use on the relationship between environmental uncertainty and innovation was observed.
Research limitations/implications
This study presents implications to the management literature grounded on the Contingency Theory by pointing out negative effects of environmental uncertainty on MCS use and product and process innovation. This encourages research on other contingency factors that might be predictors of MCS use and innovation.
Practical implications
The findings provide evidence that the analyzed organizational practices (MCS use and innovation) are conceived and implemented to disregard external stimuli, which may bring dysfunctional consequences that need to be monitored.
Originality/value
The study contributes by revealing that environmental uncertainty inhibits the MCS use and does not favor innovation. It was expected that MCS that produce information about the external environment would be valued and would have effects on the strategic planning in these firms.
Keywords
Acknowledgements
The authors are grateful to the two anonymous reviewers and the editor for their constructive comments and guidance. The authors also appreciate the helpful comments received from participants at the XV ANPCONT Congress. This work was supported by the Coordination for the Improvement of Higher Education Personnel (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES), the UNIEDU Program of the State of Santa Catarina, and the National Council for Scientific and Technological Development (Conselho Nacional de Desenvolvimento Científico e Tecnológico – CNPq), Brazil.
Citation
Luiz, T.T. and Beuren, I.M. (2023), "Does environmental uncertainty drive the use of management control systems and innovation?", Business Process Management Journal, Vol. 29 No. 3, pp. 671-689. https://doi.org/10.1108/BPMJ-10-2022-0491
Publisher
:Emerald Publishing Limited
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