Assessment model for organizational business process maturity with a focus on BPM governance practices

The purpose of this paper is to propose an assessment model for process management maturity focussed on business process management (BPM) governance practices.

This investigation uses case studies.

The BPM governance elements identified and analysis of the BPM maturity models previously used gave rise to the assessment model for organizational maturity in BPM developed for this study.

The model allowed the authors to diagnose organizations’ current situation in terms of process management and provided a preliminary assessment of the next steps in the evolution of maturity for each of the factors analyzed.