Mediating effects of user experience usability: An empirical study on mobile library application in China
ISSN: 0264-0473
Article publication date: 16 October 2018
Issue publication date: 5 November 2018
Abstract
Purpose
This study aims to explore whether the usability of user experience for mobile library application plays a mediating role in the relation between the success factors of information systems and net benefit.
Design/methodology/approach
The theoretical model of “information system success factor–user experience usability–net benefit” was constructed. A questionnaire was conducted at the Nankai University. The mediating effects of the usability of the mobile library application on information system success factors and net benefit were examined using hierarchical linear regression and structural equations.
Findings
First, the usability of user experiences is positively correlated to information quality, system quality and service quality. Second, user experience usability has a significant mediating effect on the relation between information system success factors and net benefit.
Originality/value
This study improves upon the DeLone and McLean model, connects the usability of user experience with the model and constructs the success factor mechanism of the mobile library application. It provides a theoretical basis for interpreting the relation between the mobile library application and users.
Keywords
Acknowledgements
This work is supported by National Social Science Fund of China, under Major Program Grant 14ZDA050. The authors thank Dan, Wu and Jinchao, Zhang (School of Information Management, Wuhan University) and Hui Yan (School of Information Resource Management, Renmin University) for their encouragement and support in undertaking the study and for the constructive feedback on the draft article. They also wish to thank three doctoral friends Wang Jianping, Deng Weisheng and Qi Kang (library of Inner Mongolia University of Science and Technology) for their encouragement.
Citation
Ke, P. and Su, F. (2018), "Mediating effects of user experience usability: An empirical study on mobile library application in China", The Electronic Library, Vol. 36 No. 5, pp. 892-909. https://doi.org/10.1108/EL-04-2017-0086
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited