Leveraging Knowledge for Operational Excellence
Abstract
A recognition that pockets of business and process excellence existed alongside mediocrity led Texas Instruments to establish a Best Practice Sharing programme under the direction of the Office of Best Practices. The Office of Best Practices, launched in 1994, is a dedicated unit which helps Texas Instruments’ worldwide businesses to identify, access and transfer best practices. TI’s Best Practice Sharing initiative was implemented to provide a mechanism for dialogue between TI leadership and TI employees and to facilitate collaboration based on the company’s strengths and business gaps. The goal is to provide a quicker path to achieving business excellence. In addition to providing these solutions, the Best Practice Sharing project has provided TI employees with a greater sense of the synergies possible across the company and a greater feeling of shared vision. This paper reviews the TI‐BEST programme, the Best Practice Sharing initiative, and examines the lessons learnt and benefits gained from best practices knowledge sharing.
Keywords
Citation
Johnson, C. (1997), "Leveraging Knowledge for Operational Excellence", Journal of Knowledge Management, Vol. 1 No. 1, pp. 50-55. https://doi.org/10.1108/EUM0000000004579
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited