Leveraging Human Capital
Abstract
This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting ‐ the internal consultancy of the Royal Mail and the Post Office ‐ is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach is described which focuses on people (including the organizational structure), processes and technology. The initial Knowledge Management focus of the organization is aimed principally on explicit knowledge, and the establishment of tools which help to capture internal information. The long‐term challenge is to capture the knowledge of the organization in such a way that all of its employees can maximize the value they provide to the organization’s stakeholders.
Keywords
Citation
Baker, M., Barker, M., Thorne, J. and Dutnell, M. (1997), "Leveraging Human Capital", Journal of Knowledge Management, Vol. 1 No. 1, pp. 63-74. https://doi.org/10.1108/EUM0000000004581
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited