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Leveraging Human Capital

Marc Baker, Mike Barker, Jon Thorne, Martin Dutnell

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 March 1997

2377

Abstract

This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting ‐ the internal consultancy of the Royal Mail and the Post Office ‐ is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach is described which focuses on people (including the organizational structure), processes and technology. The initial Knowledge Management focus of the organization is aimed principally on explicit knowledge, and the establishment of tools which help to capture internal information. The long‐term challenge is to capture the knowledge of the organization in such a way that all of its employees can maximize the value they provide to the organization’s stakeholders.

Keywords

Citation

Baker, M., Barker, M., Thorne, J. and Dutnell, M. (1997), "Leveraging Human Capital", Journal of Knowledge Management, Vol. 1 No. 1, pp. 63-74. https://doi.org/10.1108/EUM0000000004581

Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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