Quality standards in drug and medical information departments
Sadia Khan
(Royal Pharmaceutical Society, 1 Lambeth High St, London SE1 7JN)
David Bawden
(Department of Information Science, City University, Northampton Square, London EC1V 0HB)
437
Abstract
Quality standards in the enquiry answering function of health service drug information units and of pharmaceutical industry medical information departments are studied by an interview/questionnaire survey. Factors examined include the use of standardised and documented procedures, adherence to published guidelines, methods of evaluating quality, and the impact of ISO 9000 certification.
Keywords
Citation
Khan, S. and Bawden, D. (2000), "Quality standards in drug and medical information departments", Aslib Proceedings, Vol. 52 No. 4, pp. 134-142. https://doi.org/10.1108/EUM0000000007008
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited