Knowledge management for logistics service providers: the role of learning culture
Abstract
Purpose
Knowledge management capabilities have proven to be key success factors for organizations within our increasingly information-based economy. Although knowledge management literature has a rich history, less is known about how an organization’s learning culture affects outcomes realized via knowledge management initiatives. Moreover, there is a dearth of understanding regarding how to successfully operationalize knowledge management activities in order to achieve performance in the dynamic logistics and supply chain management environment. Rooted in competence-based theory, the purpose of this paper is to examine the role that learning culture plays with regard to knowledge management capabilities, human capital, and organizational performance at logistics service providers.
Design/methodology/approach
This study uses survey data from 448 managers and covariance based structural equation modeling to assess how knowledge management, learning culture, and human capital influence organizational performance.
Findings
The results of this study indicate that knowledge management has a significant positive relationship with learning culture and human capital. There was also an indirect effect of knowledge management through learning culture on human capital and organizational performance. Interestingly, human capital did not have a significant relationship with organizational performance as hypothesized.
Practical implications
The results support the vital role that leaders and managers have in creating a culture that is conducive to the success of knowledge management initiatives.
Originality/value
This study goes beyond the simple direct relationship between knowledge management and personal and organizational outcomes that is usually examined by testing learning culture as an important mediator.
Keywords
Citation
Cooper, A.L., Huscroft, J.R., Overstreet, R.E. and Hazen, B.T. (2016), "Knowledge management for logistics service providers: the role of learning culture", Industrial Management & Data Systems, Vol. 116 No. 3, pp. 584-602. https://doi.org/10.1108/IMDS-06-2015-0262
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited