Knowledge management barriers, practices and maturity model
Abstract
Purpose
This paper aims to discuss the barriers and practices associated with knowledge management (KM), which is characterized as an important management tool to add value to products and services of companies and, thus, allow them to become more competitive and unique, of large Brazilian companies.
Design/methodology/approach
As a conceptual framework, the author adopted the main theories on KM to extract the barriers and practices included in the literature, aiming to confirm them through quantitative research with managers from large Brazilian companies. Based on the responses obtained, the author conducted several multivariate analyses, including descriptive analysis, factor analysis, cluster analysis and multinomial logistic regression.
Findings
In addition to presenting the main barriers and key practices associated with KM, our main result also presents a model for the evaluation of the level of maturity in KM based on the practices adopted by large Brazilian companies.
Originality/value
The main result presents a model for the evaluation of the level of maturity in KM based on the practices adopted by large Brazilian companies.
Keywords
Acknowledgements
Faculdade de Economia, Administração e Contabilidade - FEA. Universidade de São Paulo - USP. Fundação Instituto de Administração - FIA.
Citation
Lotti Oliva, F. (2014), "Knowledge management barriers, practices and maturity model", Journal of Knowledge Management, Vol. 18 No. 6, pp. 1053-1074. https://doi.org/10.1108/JKM-03-2014-0080
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited