Knowledge loss when older experts leave knowledge-intensive organisations

The purpose of this paper is to describe different concepts of valuable knowledge that are perceived to be lost when an older expert departs from a knowledge-intensive organisation.

A multiple case research methodology and semi-structured interviews involving 17 participants from five small-to-medium enterprises (SME).

Five concepts of valuable knowledge have emerged from the interviews: subject matter expertise; knowledge about business relationships and social networks; organisational knowledge and institutional memory; knowledge of business systems, processes and value chains; and knowledge of governance.

The scope of the research project is restricted to SMEs in New Zealand and this restriction limits the generalisation of the results to other contexts. This study may serve as a starting point for future investigations including larger organisations that may have a greater number of older experts.

By identifying the different types of older experts' knowledge, organisations are able to realise the potential of retaining that knowledge within the organisation.

This is one of the first investigations of the knowledge that older experts in the professional services industry possess within a small-to-medium enterprise context.