A conceptual breakdown structure for knowledge management benefits using meta-synthesis method
Abstract
Purpose
The paper aims to foster a better understanding of knowledge management (KM) benefits by integrating the qualitative findings of prior research under a multilayer conceptual framework.
Design/methodology/approach
A meta-synthesis approach was conducted by adopting “Noblit and Hare’s” seven-step method.
Findings
A breakdown structure for KM benefits which encompasses 3 “macro benefits” at Level 1, 7 “benefits” at Level 2 and 44 “micro benefits” at Level 3.
Research limitations/implications
The main limitation is that this research does not provide criteria and measures to assess the benefits of KM.
Practical implications
Organizations which intend to invest in KM can obtain a better insight about outcomes and benefits of implementing KM initiatives. This study will provide those organizations which have already invested in KM with some ideas to evaluate their KM efforts qualitatively.
Originality/value
Based on available data, this study is the first of its kind that has identified the benefits of KM in three layers. Also, the number of KM benefits identified in this study is greater than that of any previous research.
Keywords
Citation
Yahyapour, S., Shamizanjani, M. and Mosakhani, M. (2015), "A conceptual breakdown structure for knowledge management benefits using meta-synthesis method", Journal of Knowledge Management, Vol. 19 No. 6, pp. 1295-1309. https://doi.org/10.1108/JKM-05-2015-0166
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited