HRM and employees’ ability to master skills – a burning desire to make a difference that really makes a difference: A systemic perspective

This paper aims to help managers gain greater insight into issues relating to employees’ sense of mastery to contribute to improved employee performance.

Conceptual generalization was applied in this paper.

An analytical model consisting of seven elements that can be applied as a management tool for promoting a sense of mastery among employees was developed.

Managers have little insight into issues relating to employees’ sense of mastery, which can inhibit productivity.

Effective managers focus on the personal strengths of their employees. Managers select and surround themselves with the right people. Successful managers see and understand employees’ need to work on things that they are passionate about.

This paper used cybernetics and systemic thinking to solve mastery issues.