Abstract:
Conversational robots have been widely used in the medical field to monitor, diagnose, and manage patient diseases. The construction of question and answer systems relies...Show MoreMetadata
Abstract:
Conversational robots have been widely used in the medical field to monitor, diagnose, and manage patient diseases. The construction of question and answer systems relies on domain knowledge, and according to research, there are currently no conversational bots available to answer postoperative thyroid eye disease questions. To alleviate healthcare resources, we have developed a multi-agent dialogue system for answering post-operative thyroid eye disease questions. The system consists of three agents: an intent understanding agent, a knowledge processing agent, and an intelligent interaction support agent, each responsible for intent recognition, knowledge base building, and conversation generation. The system is scalable and reusable with a division of labour between the agents working together to complete the dialogue tasks. In the experimental part, we used the dialogue system to simulate a post-operative thyroid eye surgery dialogue scenario, and the system was able to accurately recognise intent and answer the user’s questions well.
Published in: 2023 26th International Conference on Computer Supported Cooperative Work in Design (CSCWD)
Date of Conference: 24-26 May 2023
Date Added to IEEE Xplore: 22 June 2023
ISBN Information: