Overtrust of robots in emergency evacuation scenarios | IEEE Conference Publication | IEEE Xplore

Overtrust of robots in emergency evacuation scenarios


Abstract:

Robots have the potential to save lives in emergency scenarios, but could have an equally disastrous effect if participants overtrust them. To explore this concept, we pe...Show More

Abstract:

Robots have the potential to save lives in emergency scenarios, but could have an equally disastrous effect if participants overtrust them. To explore this concept, we performed an experiment where a participant interacts with a robot in a non-emergency task to experience its behavior and then chooses whether to follow the robot's instructions in an emergency or not. Artificial smoke and fire alarms were used to add a sense of urgency. To our surprise, all 26 participants followed the robot in the emergency, despite half observing the same robot perform poorly in a navigation guidance task just minutes before. We performed additional exploratory studies investigating different failure modes. Even when the robot pointed to a dark room with no discernible exit the majority of people did not choose to safely exit the way they entered.
Date of Conference: 07-10 March 2016
Date Added to IEEE Xplore: 14 April 2016
ISBN Information:
Electronic ISSN: 2167-2148
Conference Location: Christchurch, New Zealand

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