Abstract:
This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including ...Show MoreMetadata
Abstract:
This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including all monitoring parameters. This idea is justified by the difficulties incurred by the organizations to establish a continuous improvement's system based on the objectives and the process approach. In addition, the guidelines defined by the FDX 50-174 part published by AFNOR to assess the QMS effectiveness, still guides defining the assessment criteria and progress levels. Indeed, to facilitate the continuous improvement system's integration, we propose a new methodology based on a broad range of monitoring tools (functional and operational indicators, audits, quality control, customer satisfaction) and including the requirements of the process and the system approach.
Date of Conference: 11-14 October 2009
Date Added to IEEE Xplore: 04 December 2009
ISBN Information:
Print ISSN: 1062-922X