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Data-aware remaining time prediction of business process instances | IEEE Conference Publication | IEEE Xplore

Data-aware remaining time prediction of business process instances


Abstract:

Accurate prediction of the completion time of a business process instance would constitute a valuable tool when managing processes under service level agreement constrain...Show More

Abstract:

Accurate prediction of the completion time of a business process instance would constitute a valuable tool when managing processes under service level agreement constraints. Such prediction, however, is a very challenging task. A wide variety of factors could influence the trend of a process instance, and hence just using time statistics of historical cases cannot be sufficient to get accurate predictions. Here we propose a new approach where, in order to improve the prediction quality, both the control and the data flow perspectives are jointly used. To achieve this goal, our approach builds a process model which is augmented by time and data information in order to enable remaining time prediction. The remaining time prediction of a running case is calculated combining two factors: (a) the likelihood of all the following activities, given the data collected so far; and (b) the remaining time estimation given by a regression model built upon the data.
Date of Conference: 06-11 July 2014
Date Added to IEEE Xplore: 04 September 2014
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Conference Location: Beijing, China

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