New opportunities exist to leverage investments in 'broadband to achieve community-centered socio-economic impact both in the context of regional strategies and national priorities of e.g., advanced manufacturing, transportation, healthcare. However, success of realizing smart services depends on numerous socio-economic-technical interactions between the Community, City and Contextual (CCC) factors. Studies of these interactions have not previously been pursued as a systematic field of study. This paper presents a novel CCC service design theory to guide a prescriptive framework to achieve delivery of broadband-based smart city services. Our framework entitled Enterprise Services Delivery Architecture (ESDA) is applied to case studies in Dublin and Columbus (cities in Ohio, USA) that are Intelligent Community Forum award winners. ESDA aligns community service needs to organization and information services delivery to identify gaps around which innovation can co-evolve with diverse stakeholders. Through the lens of the ESDA, the cases demonstrate: 1) strategies by which a designed service value chain can be resourced innovatively to deliver the benefits of broadband; 2) ways to enable cities to become platforms within which physical or virtual communities can be empowered despite complexities confronted; and 3) a standard way in which good practices can be curated globally, ranging from a city-scale, and beyond to rural and regional scales.