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Personal Task Design Preferences of Crowdworkers | IEEE Conference Publication | IEEE Xplore

Personal Task Design Preferences of Crowdworkers


Abstract:

Today's software offers diverse functionalities that need to be made accessible to humans in an easy to understand and quick to learn way. This is not a new challenge and...Show More

Abstract:

Today's software offers diverse functionalities that need to be made accessible to humans in an easy to understand and quick to learn way. This is not a new challenge and already well addressed in usability research. Yet, similar challenges arise in crowdsourcing tasks. While task interfaces are often less complicated than complete software products, crowdsourcing workers have only a minimal amount of time to familiarize them with the task interface. Additionally, due to the repetitiveness of the tasks, workers are required to work with this interface to solve a few hundred tasks. Unfortunately, often little attention is paid to optimize the task interfaces. Even if recent studies have shown evidence of the negative effects of poorly designed interfaces on the work performance, there is less knowledge about the importance of the usability from the worker's point of view and their personal preferences. This work aims to fill this gap in two steps. First, we analyze the relevance of good usability and interface design in relation to other task properties like payment or joyfulness by conducting a survey on two popular crowdsourcing platforms. Second, we identify interface properties that are of importance for the crowdsourcing workers and discuss both consenting and dissenting opinions of different worker groups. The results show that all workers place an essential role in the usability of a task interface when selecting tasks, but do not agree on coherent design preferences within and between the platforms.
Date of Conference: 26-28 May 2020
Date Added to IEEE Xplore: 23 June 2020
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Conference Location: Athlone, Ireland

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