Direct and indirect social robot interactions in a hotel public space | IEEE Conference Publication | IEEE Xplore

Direct and indirect social robot interactions in a hotel public space


Abstract:

This paper presents a study using multiple robots with different socially interactive functionalities in a hotel public space. We analyzed the human attitude toward diffe...Show More

Abstract:

This paper presents a study using multiple robots with different socially interactive functionalities in a hotel public space. We analyzed the human attitude toward different styles of interactions with robots, and assessed the use of those robots. We conducted comparative experiments in different settings: (i) Two single robots, Palro and Nao, were used separately to detect the presence of guests and greet them, compared with the same function performed by a hotel-staff. (ii) Twin robots Gemini, as well as dual Naos, engaged in an informative conversation about the hotel, compared with a recorded video of the conversation being displayed on a TV set. In each case, the guest-behavior was studied by using three categories that define the level of a guest's attention. Several statistical significances were found from the results of experiments, which helped to understand the differences between using robot agents and common approaches in the hotel public space.
Date of Conference: 12-14 December 2013
Date Added to IEEE Xplore: 17 March 2014
Electronic ISBN:978-1-4799-2744-9
Conference Location: Shenzhen, China

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