Shift planning and scheduling for IT service operations management | IEEE Conference Publication | IEEE Xplore

Shift planning and scheduling for IT service operations management


Abstract:

This paper reports initial work done on the development of a framework for shift planning and scheduling in IT service operations management (ITSM). The framework include...Show More

Abstract:

This paper reports initial work done on the development of a framework for shift planning and scheduling in IT service operations management (ITSM). The framework includes effort and workforce (Full Time Equivalents) estimation, scheduling & shift planning and shift allocation. In order to accomplish this framework this paper considers 3 sets of data. Standard parameters for effort calculation, which includes available time for work as well as time spent on leaves and training per team member; application support window data; and data relating to application incident details. This paper succinctly describes a Java based application that implements this framework.
Date of Conference: 13-16 April 2015
Date Added to IEEE Xplore: 04 June 2015
Electronic ISBN:978-1-4799-5927-3
Conference Location: Vancouver, BC, Canada

References

References is not available for this document.